Meet Vanessa and Eric, the owner of V&V Bubble Tea. They are both originally from the same city called Qingdao
Eric immigrated to New Zealand in 2002 by himself as an international student. He enjoys the lifestyle and business environment here. From his employments in various insdustries and continous learning over the years, Eric built up the entrepreneur mindset. He met Vanessa during holiday back home in 2009 and married his love in 2011. The happy couple both value freedom of entrepreneurship more than rat racing 9-5 jobs, they found and took over V&V Bubble Tea in March 2015.
"It has been an mystery and exciting journey for us..." Eric recalls, "There has been a lot to learn in this industry. We have made a lot of mistakes along the way, but it is the only way to accumulate the experience, right?"
Vanessa and Eric talk about how they have been improving their products and services since the very first day they run the business. "Quality is our first priority, the increasing competition from big oversea franchises means we have to evolve constantly." In 2016, V&V Bubble Tea imported the 'Teapresso' technology into New Zealand. Being the first the only shop brewing teas on order, they faced challenges like the longer brewing time and higher ingredient costs. "It takes longer and it does cost us a bit more than traditional pre brewed tea method, but end of the day, customers can enjoy better tasty teas, fresh and safe and much higher healty benefits without paying extra, our customers love the idea and flavours, so it's all worthy it!"
"Eric and I both have plenty of experience in customer services, which helped a lot at the start. Many regular customers became our friends, they may just pop in the shop to hang out, which is pretty awesome". Vanessa adds, "You are welcome to drop by for a cup of bubble tea or just chit chat, ask us any questions about bubble teas, or even about business or life in general. "